The Travel Agent Terms & Conditions of booking
It is important that you and all members of the travelling party are aware of the following important terms & conditions as they may relate all or in part to the bookings held by our office on your behalf. If you are making bookings on behalf of a couple or group of people you should ensure they are aware of these terms & conditions.
To make a booking with The Travel Agent you must be at least eighteen years old and agree to all the terms and conditions as advised in this document. In order to secure a booking you must complete a booking form and pay a deposit as advised. The person completing the booking form warrants that he/she has authority to accept the passage ticket conditions on behalf of all persons named on the booking form.
You should carefully read all the terms and conditions specific to the product you are booking before finalising your travel transaction. Acknowledgement of your booking request will be sent via e-mail or telephone call within 24 hours of your request being received. A deposit must be received within 3 working days to confirm a booking. The booking will be automatically cancelled if no deposit is received within this time.
Reservations are subject to the terms, conditions and requirements of carriers, hoteliers and other service providers. We reserve the right to cancel or re-schedule departures or itineraries if necessary. Where it is necessary, The Travel Agent may also substitute suppliers with others of at least a similar standard.
Fares & Prices
The booking form within this site is a request only. The Travel Agent does not guarantee fares or prices until the booking has been confirmed in writing by one of our consultants, and full payment has been received. Schedules and availability, fare conditions and prices can change at any time. Routing restrictions and other special conditions may apply. Deposits merely hold the reservations and do not guarantee prices.
Accuracy of Information and limitations of liability
Your Cruise Holidays does not endorse or recommend any particular travel service provider. The Travel Agent and its third party suppliers have taken reasonable care that the content of this web site, including all travel information and listings is correct but is subject to amendment at any time without notice. The Travel Agent publishes such information in good faith and if in doubt you should check with a representative of Your Cruise Holidays to ensure any information displayed is correct at the time of booking. As user you acknowledge and accept that: Your Cruise Holidaysaccepts no responsibility or liability for any failure or delay on the part of any third party in providing travel services to you where your booking has been properly processed by it; nor are we responsible for any acts or omissions of airlines or other third parties in the course of delivery of such travel services. Under no circumstances will we be liable for direct, indirect, consequential or incidental damages including but not limited to lost profits or savings or damages for disappointment.
All prices are based on payment by cash, direct deposit or cheque. Cheques will not be accepted for travel within 7 working days of travel. Credit card payments may also be accepted however a transaction fee will apply of 1.25% for Visa and Mastercard, and 2.5% for American Express and Diners.
Cancellations must be made in writing and all tickets issued must be returned together with the notice of cancellation. Travel service suppliers may charge cancellation and/or amendment fees. If you cancel or amend a booking these charges are your responsibility. In addition to those imposed by travel service providers a charge of $100 per person is payable to Your Cruise Holidays for any cancellation prior to receiving full payment. After full payment has been received a cancellation will incur a fee of 10% of the total booking.
Where amendment of a booking is permitted by the travel supplier, a charge of up to $100 per person is payable to The Travel Agent for each permitted amendment, plus the individual suppliers fee.
Passport, Visa and Health requirements are the responsibility of individual travellers. Passports are required for all travellers departing Australia. Permanent residents travelling on a foreign passport must hold an Australian Re-entry Visa. Many countries require that foreign nationals entering hold a passport with at least six months validity. The final responsibility for ensuring documentation is correct is that of the individual traveller. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. The Travel Agent will not be held responsible for tickets lost by a third party, such as Australia Post. Any charges associated with reissue and resending of documentation will be a client expense.
Travel Insurance is highly recommended for all travellers. Please ensure you take note of the special inclusions and exclusions as they may relate to your particular circumstances. Pre-existing Medical Conditions and cover for this must be approved by the Insurer. If you have taken out another Travel Insurance Policy or believe you have adequate cover from a credit card policy we will require details of the insurance cover that you hold.
A large number of Airport, Departure & Security Taxes are imposed by various countries, states and towns around the world and in Australia. Where applicable these have been included in the cost of the airline ticket and are shown in the relevant tax boxes. There may be some variations in final costs depending on exchange rate fluctuation and the number of taxes imposed at time of ticketing. Any additional costs or taxes that occur will be required to be paid.
Passports are required for all international travel. Passports must have a minimum of 6 months validity from the date of scheduled return to Australia. Travel documents and airline tickets must exactly match the name and spelling as appears in the passport. Additionally, for security reasons some airlines may require all details as they appear in the passport prior to ticketing. Please ensure that you advise your consultant of the correct details at the time of booking. We will need to sight your passport before any documents can be released and we will not be liable for any incorrect information given to us nor for any re-issue fees imposed by the airline or tour wholesaler should re-issue of documentation be required. If travelling on any passport other than Australian you must inform us immediately as it may be necessary to obtain a Re-Entry Visa into Australia or visas for other countries. Whilst we offer full assistance it is the responsibility of each traveller to ensure that they have full and correct documentation to undertake their journey.
Australian Passport holders require visas to enter some countries. Some countries allow for a "visa free" stay for tourism purposes. If you are travelling on business this does not always apply. Also, if you or a member of your travelling party have a criminal offense entry may be denied. Please speak with your travel consultant about this.
Some consulates charge visa fees and we reserve the right to charge a service fee to cover courier fees and the like should we obtain this documentation on your behalf. Issuance of visas is not the responsibility of your travel agent and we cannot be held responsible should you be unable to obtain the correct visas to undertake your journey.
Frequent Flyer Programs
Many airlines offer Frequent Flyer Reward Programs - if you are not a member of any of these programs we are happy to discuss your options and of course the benefits with you. Similarly, if you are a member of any Frequent Flyer program please ensure that your consultant is aware of this immediately so that the necessary steps can be taken to ensure that you earn the rewards. As a safeguard it is also advisable to keep all your boarding passes so that you can verify this against your Points Summary after travel has been completed.
Dept.of Foreign Affairs & Trade Warnings
For reasons of political unrest, acts of war or terrorism or natural disasters in certain parts of the world the Australian Government in conjunction with various other worldwide bodies may decide to issue a Government Advisory warning to Australian passport holders not to travel to that country. In these instances whilst travel to some countries is not advisable and some clauses of the travel insurance coverage may not be affective we appreciate that some clients may still need to travel to those areas. Whilst we are prepared to make these bookings on our clients' behalf we do so without responsibility or liability.
Should you wish to check with the Department of Foreign Affairs their website address is: www.dfat.gov.au/. There is also another service provided to Australian travellers where you are able to register your personal details i.e passport numbers, contact details in Australia and the countries you will be visiting. These details are automatically passed on to the relevant Embassies of the countries you will be visiting. Simply register via the website: www.orao.dfat.gov.au to utilise this service.
Third Party Suppliers
As a licensed travel agent, act only as an agent for services supplied on behalf of third parties such as airlines, cruise lines or hotel operators. Each supplier operates under their own terms and conditions. By booking services with a supplier you are subject to their own terms and conditions. It is your responsibility to ensure you are familiar with these terms. If you require further information about third party supplier's terms and conditions please ask us.
Limitations of Liability
The Travel Agent shall be responsible to the passenger for supplying holiday arrangements described throughout this website. Holiday arrangements include but are not limited to accommodation, flights, cruises, tours and transfers. These services are provided by reputable suppliers on their own conditions. Therefore it should be noted all bookings with us are subject to the terms and conditions and limitations of liability imposed by the supplier. We accept no responsibility if you, the passenger, is refused entry to the intended country/countries visited. We will not be responsible for any expenses, costs, liabilities or loss in relation to such. We do not guarantee any specific flight schedule and do not accept liability for lack of adequate connections, delays or airline schedule changes. By making a booking with The Travel Agent you accept these terms and conditions.