Caloundra's oldest travel agencyProudly operating since 1980
From family holidays and romantic getaways to group travel and special occasions. We specialise in cruises, group bookings, escorted tours, and tailor-made holidays worldwide.
Open Monday to Friday, 10am – 3pm
Closed weekends and public holidays
ATAS A10894
Member
Member- Est. 1980Bulcock Street, Caloundra
What we do
A complete travel service
Cruising
Ocean, river and expedition cruising.
Touring
Escorted and independent touring worldwide, and tailor-made itineraries.
Flights
Fares, routing, and the things that go wrong afterwards.
Hotels and packages
Accommodation and holidays anywhere in the world.
Our team
The same team, year after year
Darryl Laing opened The Travel Agent at Caloundra as a small independent agency in 1980. It is still built on the same things: personal service, expert advice and a genuine connection to the local community. Our long-serving team and the relationships we've built with clients over the years remain at the heart of everything we do.
Four of us have been here more than 25 years.
| Name | Role | With us since |
|---|---|---|
| Darryl Laing | Owner & CEO | 1980 |
| Jane Topaliannée MacDougal | Travel Consultant | 1996 |
| Chrissy Mortonnée Troia | Office Manager | 1997 |
| Rachael Muir | Travel Consultant | 1998 |
| Lisa Killen | Travel Consultant | 2016 |
| Bayley Reeder | Travel Consultant | 2025 |
Why book with us
When something goes wrong, you have someone to ring
When you book with us, you get more than a booking. You get personal recommendations and first-hand knowledge, and someone to handle the details, the changes and the unexpected moments along the way.
Most importantly, you have a real person who knows your trip, knows you, and is there to help before, during and after you travel.
We've been where we're sending you.
Bayley · Fiji 
Rachael · Canada 
Jane · Scotland 
The team · Hamilton Island
Where we've been recently
I've just returned from the most incredible trip through Chile and I'm absolutely gushing about it! From wine tasting and beautiful views in Santiago, to luxury glamping in Torres del Paine, authentic Patagonian experiences and the incredible landscapes of the Atacama Desert; every part of the trip was unforgettable. If South America is on your travel list, I'd love to share my highlights and help you plan your own adventure!
What clients say
“We have been clients of ‘The Travel Agent at Caloundra’ for more than twenty five years. The service and support and congeniality of staff over this period has been outstanding. We have not felt the need to go to any other travel agent for services since our first trip with them. They have organised many trips for us, both short and long term. This includes trips to Europe, Alaska, South America, Antarctica and the South Pacific. Some trips were complex, personalised itineraries lasting months. On an early trip we were caught in the air over American airspace during the horrors of the 9/11 attack. When we landed all air and sea travel was suspended due to security lockdowns. Our agent jumped into action and re-organised every part of our itinerary within two days. Our trip then proceeded in full per the original content without a glitch. In fact we have never had a glitch or bad experience on any trip organised by The Travel Agent at Caloundra. The secret lies in the highly informed, highly competent and congenial staff. The company remains our highly preferred travel provider.”
— Gary and Sue, Glenview
“The Travel Agent at Caloundra's amazing staff have for many years designed experiences for us above and beyond those found in travel brochures. They listen and understand their clients, providing unique pathways to fascinating destinations. We enjoy completely relaxed travel, due to their support and attention to detail at every stage, both at home and abroad.”
— Kay and John, Golden Beach
“We have been using the Travel Agent at Caloundra for nearly ten years for all our travel needs. They are an excellent & very knowledgeable agency & I wouldn't hesitate to recommend.”
— Clare, Pelican Waters · Google review
“My wife and I have been using the services of this travel agency for over 10 years covering Asia, Canada and Europe both for cruising and also land excursions. … Lisa has always been helpful and organised for all aspects of our trips.”
— Darren · Google review
“Treated like family. Great attention to detail. Have been going there for years. Never disappointed”
— Anna · Google review
Cruise deals
Looking for a cruise right now?
Our live cruise search and current offers are on our cruise deals site.
Enquiries
Send us a message
It goes straight to our inbox, so you can get in touch while the shop is closed. We'll reply during business hours.
Come in and see us
- Address
- Shop 1, 29 Bulcock Street
Caloundra QLD 4551
Open in Google Maps - Phone
- 07 5491 2033
- [email protected]
- Open
- Monday to Friday, 10am – 3pm
Closed weekends and public holidaysOutside these hours, leave a voicemail on 07 5491 2033 or email us and we'll get back to you.
